Live Nurse Web Chat

In order to free up costly telephonic support lines, MediCall's nurses can directly interact with your members via a Live Nurse Chat function that is available 24/7/365. There are a variety of services that MediCall nurses can offer via chat sessions, including:

• General medical information
• Provide education services
• Direct chatters to their customer service department or provider website for assistance in resolving benefit issues
• Formulary information
• Requests for materials to be emailed, faxed or mailed

This service is a strategic alternative for your members to reach you and get answers to their questions any time of the day or night.