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Leadership Team John Chess Mr. Chess, a co-Founder, has served as the
CEO of MediCall, Inc., a global healthcare services outsourcing
(HSO) provider for the workers' compensation and healthcare services
markets, since its inception in 2003. Under his vision and leadership,
MediCall has created a new category of offshore clinical outsourcing,
offering specialized clinical services only for the US healthcare
industry. MediCall's offerings are designed to improve performance,
decrease turn around and response time, reduce costs and increase
revenues for its clients by delivering high quality, value added
clinical services. Mr. Chess has been instrumental in building
a client-centric company, with the commitment to deliver the highest
quality, HIPAA compliant, clinical healthcare services in the industry.
He is a business leader driven to address key needs facing the US
health care market where a severe shortage of clinical resources
exist. Mr. Chess is an active participant
in the San Francisco Healthcare Executives Round Table which is a select group of
forward thinking executives associated with Northern California’s most influential and innovative companies,
health plans, and hospitals. With over 20 years experience as an entrepreneur,
his organizations have either pioneered, utilized or have provided
a variety of outsourced services, including manufacturing, design,
support and other specialized services. Prior to starting MediCall,
John was a founder or cofounder of a number of other companies. He was a co-founder of Cosine Communications,
a company that pioneered a concept of an IP service delivery platform
to the telecom industry. Cosine raised $187.5 million and then completed
an IPO in September of 2000 raising over $240 million. John founded Apex Data, which led the industry
in development of wireless PCMCIA and proprietary form factor modems
for notebook computers. They were sold as outsourced OEM product's
under the ThinkPad proven label by IBM and as Noteworthy modems
by Toshiba. Apex Data merged with Smart Modular Technologies, and
shortly after the merger, completed a public offering. Prior to Apex Data he held a variety of
management positions with UXcomm, Piiceon, Computer Peripherals
International and the Bethlehem Steel Corporation. He holds a Masters in International Management from the American Graduate School of International Management and earned a Bachelor of Science degree from California State University, Chico. He also sits on several corporate boards. John lives in Pleasanton, California. Jeff Wiliams Mr. Williams, a co-founder, is the President
of MediCall Philippines, Inc. the wholly owned operational subsidiary
of MediCall, Inc. In 2003 he was responsible for establishing MediCall's
first healthcare service center in Manila, and has made the Philippines
his home since that time. During the past 5 years he has presided
over the company's expansion and has matured it into the multi-site
global clinical services outsourcing provider that it is today,
servicing some of the largest U.S. corporations in the Healthcare
and Workers Comp industries. Mr. Williams is responsible for corporate
operations including production efficiency, exemplar quality, unparalleled
service, and cost-effective management of the exceptional clinical
and customer service resources pool available in the Philippines.
He established "best of breed" operational practices within
the organization gleaned from his many years in the electronics
manufacturing industry. An evidenced by-product of the commitment
to excellence of the management team under Mr. Williams' direction
is the attainment of URAC Core Accreditation in 2008 by MediCall
Philippines, Inc. This is the first time an off U.S. shores company
has achieved URAC Core accreditation in the history of URAC. Currently
the company is "in-process" for accreditation in other
disciplines in the URAC standards library. Mr. Williams brings a significant international
IT operational background to MediCall. He held the position, Director
of Worldwide IT Operations, at Smart Modular Technologies a public
company that manufactures specialized memory and communications
products, where he oversaw the development of an international IT
infrastructure that existed between corporate headquarters in Fremont,
CA and manufacturing facilities in Puerto Rico, Malaysia and Scotland. Mr. Williams has also held positions such as Director, Implementation Services, Director of Customer Support and Director of Technical Support for a variety of companies such as Everex Computer Systems, Navisite and Apex Data. Hal Reiland Hal Reiland, a company founder and director, is general counsel and corporate secretary of MediCall, a specialized global healthcare services outsourcing (HSO) company for the workers' compensation and healthcare services markets. Hal is responsible for all company legal affairs including, contract management and administration, risk management, intellectual property, regulatory compliance, mergers and acquisitions, corporate social responsibility, business ethics and compliance, and support for all of MediCall's operations. Hal also provides legal and business strategy for all MediCall global business entities. Prior to MediCall, Hal was general counsel and secretary for several private and public entities, including National Mortgage LLC, ION Technology Inc., UXCOMM, NONSTOPNET, and ROSHAMBO. Hal was also in private practice in Silicon Valley with the law firms of Reiland & Reiland and Tarkington, O'Conner & O'Neil. Hal's legal and business experience includes complex business transactions, contracting, financing, mergers and acquisitions, corporate governance, intellectual property and business litigation. He has experience in many industries including private and public finance, secured transactions, oil and gas, real estate, and aviation. Hal is licensed to practice law in California and before the United States District Court. He earned his bachelor of business administration (BBA/PLM), from the University of Texas, Austin and a Juris Doctorate Degree from Santa Clara University School of Law. William Joseph Hopper, MD, MBA, CPE,
FAAFP Dr. Hopper brings to the MediCall over three
decades of experience in occupational medicine, medical management,
family medicine, and addiction medicine. Dr. Hopper graduated from
Union College, St. Louis University Medical School and completed
his residency at St. Mary's Medical Center in San Francisco, CA.
He also completed the executive MBA program at Golden Gate University
in San Francisco. Dr. Hopper has served on the faculty of Sonoma
State University Department of Psychology, UC Davis School of Medicine,
UCSF School of Medicine, Oregon Health Sciences University and the
American Academy of Family Physicians. He has also presented graduate
educational seminars at Albany Medical School, Duke University Medical
School, University of Washington and other organizations. He was
a member of the Board of Directors for the Pacific Foundation for
Medical Care and has served as Chief of Staff for Palm Drive Hospital
in Sebastopol, CA. Dr. Hopper has also served as an Expert Medical
Reviewer for the Medical Board of California. Dr. Hopper's clinical experience has included emergency medicine, solo rural family medicine, medical groups, including Sutter Medical Group of Santa Rosa, the Permanente Medical Group of the Northeast, the Vancouver Clinic, Lifelong Medical Care (Berkeley, CA), US Healthworks, and has expertise in clinic-based occupational, urgent care, family and addiction medicine. He has developed and managed utilization and quality management programs for hospitals, medical groups, IPAs, MSOs and health plans in California, New York, North Carolina, Washington State, and Oregon. He has extensive experience in the development and application of electronic health records, quality and practice performance improvement programs, evidence-based medicine, billing fraud, practice protocols, and regulatory compliance. In addition, Dr. Hopper led the Fraud and
Abuse Investigation Unit as a part of his Medical Director position
at Health Net in Oakland, CA. This unit analyzed and assisted in
the recovery of millions of dollars charged for services that were
not provided to Health Net enrollees. Certifications: Marianne Van Horn Ms. Van Horn has been with MediCall
since its inception in 2003. She has been involved with the development,
design and implementation of the vast majority of MediCall programs
to date. She is responsible for all U.S. based client services personnel
and operations in the Healthcare Division of MediCall. Her group
is the primary liaison between MediCall's U.S. based clients and
its Philippine based operations. Ms. Van Horn has been involved in the
healthcare communications industry since 1990. Since that time,
she has worked for some of the industry leaders in the field. Ms.
Van Horn has worked in both the Operations Management and Client
Services side of the business at companies such as Telerx Marketing,
ICT Group and Alliance Marketing Services Group. She has been responsible
for managing all aspects of leading inbound and outbound U.S. based
healthcare communication centers. Marianne has also managed projects
for pharmaceutical companies, medical device companies and advertising
agencies as the head of a Client Services Department. The programs
she has managed have ranged from product support, clinical trial
recruitment and follow up, outbound detailing, check studies, medical
device information lines, product recalls, inbound consumer information
lines and fulfillment. She graduated from West Chester University
with a Bachelor of Science Degree in Elementary Education. Marianne
lives in Pipersville Pennsylvania. Marcia Alexander Ms. Alexander is an RN, BSN and Certified
Case Manager who joined MediCall with over 25 years of clinical
experience. Responsibilities at MediCall include the establishment
of the Utilization Management operational team, Utilization Management
URAC accreditation, and other clinically oriented programs. Her
early career was spent in hospital based medical-surgical nursing
with an extensive background in the peri-operative arena specializing
in orthopedic surgery. Over the last 10 years, Ms. Alexander has
shifted her clinical practice to focus on the workers' compensation
field. She was employed by Intracorp as a case manager on a national
dedicated program before moving to Sedgwick CMS in 1999. There Ms.
Alexander was one of Sedgwick's first telephonic case managers and
was instrumental in the development of their clinical programs;
achieving URAC accreditation for case management and utilization
review. She held multiple positions there including National Clinical
Trainer and was ultimately promoted to Vice President, Clinical
Operations Manager. Marcia is a graduate of the Methodist Hospital School of Nursing in Memphis Tennessee and obtained her BSN from Union University, Germantown, TN. She currently maintains a Tennessee RN license, has been a certified case manager since 1999 and in the past has had CNOR and ACLS certificates. Marcia currently resides in Memphis, Tennessee. Dana Samples Mr. Samples is an R.N., B.S.N., M.Ed. and Certified Case Manager (CCM) with 39 years of clinical and medical management experience. After a career in medical-surgical nursing with a special emphasis on rehabilitation medicine, he moved into managed care. Over the past fifteen years he has served in various capacities including Senior Operations Coordinator at ForMost, Inc., a medical management company servicing third party administrators and reinsurance companies, as the Clinical Operations Manager for PPO and Northwest Region HMO Case management at PacifiCare, as the Director of Clinical Operations for CAPE Health Plan, a Medicaid HMO, as the Director of Private Service Clinical Operations for Qualis Health, and as the Director of Care Management for Chinese Community Health Plan. Mr. Samples' extensive project management experience includes implementing CarePlanner clinical decision making software, Facets core administration software, Milliman Clinical Care Guidelines, and Clinical Care Advance software for Disease Management. While at Qualis Health, he built from scratch in just 75 days a UM and DM program for the Washington State Health Insurance Pool. He has a special interest in Rapid Process Improvement and has used it to great effect in building efficient, high performing clinical teams. Dana obtained his BSN from Linfield College in Portland, Oregon, and his M. Ed. From Utah State University in Logan, Utah. He has also performed postgraduate work at the University of Pennsylvania in Philadelphia. Currently, he maintains nursing licenses in Washington and California, and he has been a CCM since 1998. Katheryne Gutierrez Ms. Gutierrez, an RN, joined MediCall
Philippines, Inc. in 2003. Prior to her current position at MediCall
she was a Team Lead, a Program Supervisor and a Clinical Operations
Manager. In her current role she is responsible for all MediCall
programs with a nursing component. She oversees the development,
implementation & maintenance of quality metrics by ensuring
the nursing staff is kept highly competent for the job. She works
closely with MediCall's US based Client Services group to assure
our clients of the provisioning of constant, high quality clinical
services. Currently, Ms. Gutierrez is a registered
nurse in both the Philippines and the United States. She successfully
completed her US RN certification exams for the state of California
and is currently a registered nurse in the state of Vermont. Before
joining MediCall she practiced in the Manila Emergency Medical Service
as a paramedic nurse. Kathy graduated with a Bachelor of
Science Degree in Nursing from the oldest university in the Philippines,
University of Santo Tomas. It maintains its academic status of,
"Center of Excellence in Nursing Education" with an annual
passing rate of not less than 98 percent. Kathy lives in Manila,
Philippines. Bryan Crawley As Vice President of Workers' Compensation
Programs, Mr. Crawley came to the MediCall organization with over
19 years of Workers' Compensation medical and disability management
industry experience. He is responsible for the development and implementation
of MediCall's Medical Bill Review Programs as well as other Workers'
Compensation program initiatives. Prior to joining MediCall, Mr. Crawley
served as Vice President of Market and Business Development at TechHealth,
a national WC Ancillary Services Medical Network where he was responsible
for the development and implementation of specialized Ancillary
Medical Network programs. Earlier in his career, he served as Vice
President of Resource Alliance with Sedgwick CMS where he was responsible
for the management and oversight of the organization's medical and
disability management business partner relationships and national
program implementation. He also served as the National Director
of Fee Management for Intracorp's Eastern and Western divisions.
Bryan currently resides in Hollywood, Florida. Clanton Lynch Well known and highly respected in
the healthcare industry, Mr. Lynch utilizes his two decades of healthcare
industry experience in driving the MediCall market expansion efforts.
He spearheads the sales and marketing efforts for MediCall. Prior
to joining the company, Mr. Lynch was most recently Executive Vice
President of Sales with OptumHealth, one of the nation's largest
health and wellness companies, a division of United Health Group
(NYSE: UNH). With OptumHealth, Clanton also held positions as National
Executive Vice President of Payer Sales for: Health Plans, MGUs,
Reinsurance, TPAs, and Workers' Compensation organizations. In the early 1990's, Lynch was one
of the original founders of Cardiac Alliance, a pioneer in the disease
management industry, which was acquired by CorSolutions where Lynch
went on to serve in an executive sales role leading to the company's
continued and impressive growth. When CorSolutions was subsequently
acquired by Matria Healthcare (NASDAQ: MATR), Lynch was named Matria's
Senior Vice President of Sales for the Health Plan Market. Clanton lives in Flower Mound, Texas. Michael Donlon With over 16 years of healthcare industry
experience, Michael brings a unique blend of clinical as well as
technical healthcare expertise. His responsibilities with MediCall
included the identification, development and deployment of strategic
industry partnerships to advance the breadth and depth of the company's
clinical capabilities. Prior to joining MediCall, Donlon
was most recently with McKesson Provider Technologies where he was
responsible for the marketing and sales of clinical automation systems
for the hospital and clinical settings in the Northwest. He also
oversaw the clinical teams responsible for the integration and clinical
applications of automation technologies. He was an integral member
of the product marketing team tasked with developing marketing launch
strategies for new products and technology. Michael has also held
a variety of sales and marketing roles with Cisco Systems focus
on the healthcare vertical space as well as extensive clinical sales
experience with Synthes where he was instrumental in the sales and
marketing of the company's orthopedic prosthetic devices to hospitals
and surgery centers.
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